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Frequently Asked Questions

Here you will find quick answers to the most common questions about our facilities, services, reservations and more. If you don’t find what you’re looking for, our team is always available to help. We are waiting for you on the Costa Brava!

CHECK IN / CHECK OUT

You can make a reservation directly through our website. Simply select the
desired dates, choose the room and follow the instructions to complete the
booking.
And if you do it by phone, a discount will be applied.

Check-in is available from 15:00 h and check-out must be done before 12:00 p.m. If you require an early check-in or late check-out, please let us know in advance to check availability.

Late Check-out Fee

  • Departure at 13:00 free
  • Departure at 14:00 supplement of 20,00€. 
  • Departure at 15:00 supplement of 25,00€
  • Departure after 16:00, total amount for 1 night 

Our cancellation policy varies depending on the type of booking. We
recommend that you check the specific details at the time of booking or contact
our customer service team.

ROOMS

Yes, the room is on the ground floor. It is equipped and prepared with the services adapted to the person.
Yes, we have channels in several languages.

Of course you can. We offer a buffet breakfast service. You can see the
breakfast timetable here.
Sorry, we do not offer lunch, but we do offer dinner menu service. You can see the dinner timetable here.

TRAVELING / PARKING

Yes, we offer a shuttle service to and from Girona airport free of charge from 07:00 to 22:00 hours. Please let us know 24 hours in advance.
Yes, we have free parking for our guests. You can park your vehicle in our car park during your stay.
In our hotel we offer a charging service for electric vehicles.
In our hotel we offer a charging service for electric vehicles.

Facilities

It is open from April to October from 09:00 to 21:00 and we offer you a towel which you can ask for at the Reception.
Yes, we have a gym with different cardio and weight training equipment.
Open from 8 am to 9 pm.
Yes, we have equipment in the garden for them to play.
Yes, the connection is available in all areas of the hotel and is free of charge.
We also have a free space where you can telework.

ANIMALS

Yes, with a maximum weight of 15kg.
We offer you a pack for your pet such as a mat for it to rest on and a food and water bowl.

You can see the regulations for pets here.

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